Most of us will have left a meeting feeling upset by another’s tricky behaviour. By understanding why people come across as difficult it’s possible to deal with them in an assertive and positive way.
- Learn how to spot tricky behaviours and consider the motives behind the way people they behave
- Identify what you consider to be tricky and the impact this has on the way you respond
- Practice different ways to handle the tricky behaviour and the associated implications
- Prepare how to handle a particularly difficult player in your world