“The course received excellent feedback from all the participants. The difference the course has made has got the guys thinking strategically about how to initially engage and then make the most of their meetings with not only their key stakeholders but their team-mates as well."

Amit Pandya – Training and Development Manager

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Client story

Operational Risk Management operates in the Bank of America (Credit Card Services) between the front line credit card services and the Bank’s Audit Function. A key part of its function is to recommend strategies to key stakeholders- a crucial element of which is the initial presentation of the idea and supporting evidence.

Senior Managers identified a need to increase the impact and effectiveness of these presentations which were delivered by staff at all levels in the department.

Interventions

We identified two levels of need; a basic need in more junior staff to increase confidence and professionalism when delivering a presentation and a need amongst more senior managers to develop more sophistication in their delivery and to achieve greater influence through their presentations.

Accordingly we developed and ran three separate programmes which included the following topics:

• Q & A
• Get Seen and Heard
• Better Connections
• Positive Politics
• Tricky Players

Business impact

Senior managers thinking more strategically about the identification and initial engagement of key stakeholders

Increased impact of managers' presentations

Junior staff more confident in preparing and delivering effective presentations to groups of senior managers