'Working with the Stratagem team is stimulating and enjoyable. They add value by getting under the skin of our business so much that they feel part of the team, whilst maintaining objectivity to challenge our thinking and help us find practical innovative ways to develop our people.’

Penny Brown – Leadership Development Manager

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Client story

Severn Trent Water wanted to increase the capability of all their managers to hold the conversations crucial to improving performance in a customer focused culture in a consistent and effective way.

Interventions

Stratagem worked with the in house Learning and Development team to design a one day workshop which was then rolled out to the entire management population of over 900. It then became a central part of the training received by managers new to STW or new to management.

The workshop covered the following topics:

Q & A
Feedback/Feedforward
Crucial conversations
Better connections
Transform poor performers
Surface and sort conflict

Business impact

A raised awareness of the importance of managing performance at STW

A consistent approach to the performance management process throughout the whole management population

A 100% positive reaction to the workshop and its content